Delivery Policy

Delivery Information

The products we sell are heavy, fragile and costly to transport so there will usually be a delivery charge added to your order. We do not make a profit on deliveries and you are always welcome to collect your order from our Sussex warehouse free of charge. Please place your order by phone if you intend to collect your order yourself.

Delivery Charges

UK deliveries are fulfilled by sub-contracted haulage companies. These companies are either part of the national pallet network or, for larger/unusual loads, local hauliers with specialist vehicles capable of loading and unloading large and heavy loads. Your sales order will specify the type of delivery being made in the "Delivery by" field. This will say either "PALLET", "HIAB" or "DEDICATED. It is important that you read and understand the differences explained below.

  • Pallet Deliveries: Charges are calculated per pallet and the number of pallets in your order will vary according to the type and size of tiles you order. Each pallet has an upper weight limit of 1000KG. Your delivery charge is calculated based on postcode, total weight and number of pallets. If Pallet delivery is specified then then the rate we have quoted you is guaranteed.
  • HIAB Deliveries: A HIAB is a lorry with a crane attached. HIAB deliveries are usually specified when a pallet delivery is either impossible, impractical uneconomical or where the material needs to be lifted over an obstruction such as a wall. Your delivery charge is calculated based on a number of factors including distance, time, weight/number of pallets and availability of a suitable vehicle. If HIAB delivery is specified then then the rate we have quoted you is an estimate. We will confirm the exact rate when the order is paid for and the delivery date is confirmed by you.
  • Dedicated Vehicle Deliveries: A dedicated vehicle delivery will usually only be specified for very large loads where a pallet delivery would be more expensive. Like a HIAB delivery, the charge is calculated based on a number of factors including distance, time, weight/number of pallets and availability of a suitable vehicle. If a dedicated vehicle delivery is specified then then the rate we have quoted you is an estimate. We will confirm the exact rate when the order is paid for and the delivery date is confirmed by you.

 

Restricted Access

Deliveries will usually be made on a large lorry so it is very important that you tell us if there are any access restrictions at the delivery site. Failure to notify us in advance of access restrictions may delay your delivery and result in you incurring additional charges.

Delivery Day

You will usually receive a call from the haulage company on the day of the delivery to let you know what time to expect them to arrive. It is your responsibility to ensure that someone is available to oversee and sign for the delivery. If nobody is on site then the driver will not deliver the goods and you will become liable for re-delivery charges. You are responsible for examining goods on arrival and any damage, shortages or other discrepancies must be marked on the delivery note and reported to us within 48 hours along with photographic evidence in the case of damage.

Late Delivery

If for any reason we are unable to dispatch your goods on the agreed date we will let you know as soon as possible. Once we have dispatched the goods into the care of the haulage company it is rare but possible that factors beyond our control could mean that your goods are not delivered on the agreed date. In this event we will do everything possible to re-arrange delivery of your goods as soon as possible but we will not accept any responsibility or liability for any costs or inconvenience you may incur as a result of the late delivery.